Clients & Testimonials

Hello lovelies, Arm guards arrived last week and have been marvellous - many thanks, keepers are over the moon! I will get some photos next week and send them on.

Polly Bramham - Living Collections Manager, Birdworld Ltd

Hi Clem & Maureen

We are very happy with how everything was handled from the beginning to the end. The correspondence with you was perfect, you answered all of our questions and replied very quickly. 

And now that the shipment has arrived, we are very happy with the quality of the products – it’s not always the case that we receive products exactly as described on the website. We are very happy with everything and will definitely order again.

I'm super happy that I met you at the IAC in Boulogne sur Mer last year!

Best wishes,

Dina Gebhardt - Curator Carnivores, Aquarium, Reptiles, Amphibians, Domestic animals @ Tierpark Bern, Switzerland

Thank you Clem! The device is beautiful and very well crafted. I will definitely be reaching out to 1-2-1 again for any animal needs!

Aiyana Reissman - Animal Care Manager at Living Coast Discovery Center

"Hi Maureen,

I have had a good experience with your products as well, as I was with the Dubai Mall Aquarium for 10 years and we used the rubber landing nets successfully for the Mobula ray

Thank you"

Norzila Ishak - Aquarium Operations Manager at Burj Al Arab Jumeirah

“At Georgia Aquarium we primarily use 1-2-1 Animal Handling’s Ray Carriers when working with our various species of stingrays.

They are durable and easy to work with and exactly what we need.

We have purchased all available sizes.

When I contacted them to have a ray carrier custom made for a ray larger than the standard line they were more than enthusiastic to help.

They created the XXL Ray Carrier that comfortably fits our beloved Blackblotched fantail ray Cleo, the largest Benthic ray in our collection.

They took into account the weight it needed to handle as well as shipping!

They envisioned and executed a foldable option for shipping and storage.

We have since used the XXL Ray Carrier for exams on not only Cleo, but our Green Sea Turtle and Bowmouth Guitarfish.

1-2-1 Animal Handling works hard to meet the needs of the customer and delivers a quality product every time!

Thanks!”

Leah Neal - Curator, Fishes and Invertebrates @ Georgia Aquarium, Atlanta

“We have a small Ray Tray from you guys that everyone loves and the ray team recommended your company for us to order your Sea Turtle Carrier!”

Holly Rosenblum - Senior Biologist at Steinhart Aquarium

“Hi Clem & Maureen

We have had difficult times in the past when catching and moving Turtles. But since upgrading to the wonderful 1-2-1 'Ray' Tray stretcher, the operation has become so much safer and less stress for the animal! Using the cover makes it very easy to secure the turtle.

We had spent some time training staff which paid off, as we managed to successfully capture it the first try! The turtles name is Cracker, who needed a regular health check up. The weight of the turtle is 82kg.

For peace of mind we also used the venom defender gloves during the catch, which made it a much safer exercise - PLUS it gave us a lot more confidence when handling the turtle!

Thank you very much for providing us with such vital equipment. And keep up the good work!”

Scott Hadley - Sealife Blankeberge

“We worked with Clem & Maureen to develop a suitable treatment mechanisms for our Giant Japanese Spider Crabs, so we could easily look to schedule in bi-annual pro-active treatments for blackspot commonly found in crustaceans.

This design allows us to safely administer aquatet treatments to these wonderful animals, safe in the knowledge that the treatment could be administered without effecting the life support systems.”

Throughout Clem & Maureen were great in helping discuss plans, ideas & possible solutions’.

Brendan Malone - Sealife Manchester

The 1-2-1 Flat Ray Nets are perfect for moving these freshwater rays.The National Aquarium, Abu Dhabi received 30 amazing Potamotrygon spp for our flooded forest exhibit. The nets were used to quickly and safely transfer the rays and worked great. These nets will be routinely used to inspect and de-barb the rays. We also use these nets to help capture delicate animals and are versatile.

The National Aquarium, Abu Dhabi is still in the pre-opening stages, but it is going to be a very exciting aquarium with lots to offer! Once again 1-2-1 Handling equipment always impresses us!

Lewis Cocks - The National Aquarium, Abu Dhabi

Hi Clem & Maureen

I thoroughly enjoy my stingray stretcher we purchased a couple of years ago and have been working with our female P. leopoldi ray to voluntarily enter the stretcher.

Thanks for providing such great products!

Kristin Coury - National Aquarium Baltimore USA

Hi Clem & Maureen

 

We love your products. They are so helpful in the animal transport!

Wibke Jansen - Displays & Dive Manager at The Bear Grylls Adventure, NEC, National Exhibition Centre, Birmingham - UK

Hi Maureen, I would like to let you know...

We, in the past, have bougth a few stretchers and a couple of ray trays from you, and they are excellent.

I have also used the The Aquarium Vet Shark Bag successfully, and it’s exactly what we need for moving our sharks!

Thank you for your support.

Alessandro Marchi - Supervisor (Cold Water & Reptiles) @ Acquario di Genova, Italy

Hi Clem & Maureen,

We did a medical procedure on our hawksbill sea turtle today and used the turtle carrier. It worked beautifully.

The turtle remained calm, it was easy to manage with just a few aquarists, and the veterinary staff was able to reach in and give her medications easily.

I thought you might like a picture of it in action.

Thanks for all you do,

Becky - Columbus Zoo

Dear Clem, Thanks for your message with the delivery ;-)

We appreciate the order and like your products very much. The handling is easy, the shipping extremly fast. How do you manage that?

Hope you are well and enjoy a wonderful summer. Greetings and till next time.

Kerstin Jacobs - Tierpark Berlin

Our first order with you guys started way back, in 2012 or 13 I believe?

That was when you were only selling the Venom Defender Gloves! We bought 2 pairs of each sizes. We still have those in use as the quality is indeed very good.

Looking forward to using the new products.

Norzila Ishak - Exhibit Curator @ Dubai Aquarium & Underwater Zoo

The Deep was fortunate to be able to offer a forever home to two Loggerhead Sea Turtles, Senza and Mabouche in 2017.

Both turtles were rescued in the Mediterranean and then rehabilitated at a facility in Italy.

Due to the injuries to their lower jaws, it was determined that they could not be released back into the wild.

Senza and Mabouche both have big personalities and have become an important part of The Deep family.

Working with large animals can be a challenge and we maintain the highest standards for both animals and staff.

Senza weighs in at over 100kg, The Deep sought a way to safely lift and move her when necessary.

This challenge was met by Clem and Maureen at 1-2-1 Animal Handling with the design of a turtle ‘tray’ that allows us to safely lift and handle our turtles.

The construction is sturdy enough to easily handle the weight of our turtles, the materials are good for use in and out of water, and the design allows for staff to have good hand holds around the stretcher to distribute weight and securely carry the occupants.

As the turtles continue to grow, The Deep looks forward to continuing this journey with them and the ongoing support of 1-2-1 Animal Handling.

The Deep

Hi Maureen Hi Clem,

Your gloves are very useful, and I must say not only for « spined » or « spiked » species, but also for restraint of small/medium size mammals.

With very best regards,

Dr Alexis Lécu, DVM, Dipl. ECZM (ZHM)
Head Vet, Sci. Dir., Dep. Dir.
Parc Zoologique de Paris

1-2-1 Animal Handling products offers the superior products for this purpose.

Lena - Zoological Trainee & Registrar @ Münchener Tierpark Hellabrunn AG

Hi Clem & Maureen, We have found it a great help in using your Extra Strong Sea Turtle Carrier. Fantastic tool of good quality! You are welcome to use the video, we are just happy sharing.

Med venlig hilsen,

Lars Skou Olsen - Curator at Den Blå Planet

From its inception, SEALIFE Nagoya has been using 1-2-1 Animal Products for all of our aquarium operations.

The landing nets, venom defenders, shark stretchers and ray trays have been our strong and sturdy companions which made the opening process of our aquariums that much easier.

The shark stretchers have been used extensively to move sharks around our sites and deliver animals safely into their new homes.

The venom defender gloves are also invaluable as we handle stingrays and lionfish on a daily basis, and we know we can handle these animals safely with 1-2-1 Animal products.

Very happy with the quality and customer service, we are glad to be business partners with 1-2-1 Animals!

Cheers Clem & Maureen!

Scott Hadley - Cluster Curator @ Sealife Nagoya, Japan

The Deep has used the Marine Animal Isolation Device (MAID) to successfully isolate and re-introduce animals following treatment regimes, to grow on juvenile animals till their release and have established the MAID as an isolated feeding zone for our turtles.

It has proved to be a worthy investment for The Deep in the care of our animals.

Richard Oades - Assistant Curator @ The Deep

Hi Clem, Hope all is well across the pond. We recently had to catch some of our freshwater rays for exams and to relocate them to a new home. We used your ray carriers and the process could not have gone smoother. I cannot speak highly enough of the carriers.

Asher Berg - Senior Aquarist - SEA LIFE Minnesota Aquarium

This is Michelle, formerly from the Virginia Aquarium writing to you looking to purchase some products from you for use at the facility I am not working at.

I loved using your products so much at Virginia and felt them to be such a worthwhile addition to our daily animal management at my former facility.

Michelle Coley - Aquarium Supervisor (Marine Department) @ Coral World Ocean Park

I would just like to say that in my limited time at The Deep, all of your equipment that we have has been fantastic to use!

I will keep you posted! Best wishes,

Matt Legard - Aquarist at The Deep

We have the sea turtle basket and two ray tray sizes that we use here at the Virginia Aquarium. We love the products from 1-2-1 and they have been such an improvement on our physicals and animal moves. I would say they are absolutely worth the cost in every way. They have excellent customer service and put out an outstanding product.

We plan on purchasing the shark bags from them as well as we have had a lot of success using this for large teleost moves and moving and working with our large nurse and sand tiger sharks.

Michelle Coley - Aquarist - Tech I @ Virginia Aquarium & Marine Science Center

“Research by the EAZA European studbook has shown that using a separation pen (such as the MAID) to protect pregnant female blacktip reef sharks significantly increases the survival of new-born pups compared to allowing mothers to give birth in an exhibit surrounded by predators."

Jean-Denis Hibbitt – Breeding Programmes Coordinator – EAZA Stud Book Keeper for the Blacktip Reef Shark, Merlin Animal Welfare and Development

“We just want to say that we really love the ray and sea turtle stretchers.
They are life changing, not only for us because they make moving large animals easier, but for the animals the stress level has been greatly reduced. You are improving the lives of our animals and we're grateful to you for that.

Will never buy another product to move a ray or turtle. Seriously your stretchers are phenomenal! We couldn’t be happier. Keep up the awesome work!"

Amy Slagoski & Cristy Barrett (Associate curators @ The Florida Aquarium).

“SEA LIFE Orlando purchased 2 different sized TAV Shark Bag’s. The build quality and ease of use made this piece of equipment an excellent choice for capturing, restraining, and transporting sharks both safely and effectively. These bags are not only as a great way to protect a shark from harming itself during capture procedures, but more importantly to provide excellent protection for staff members as they transport the animal.”

Andrew Nerness - Displays Curator @ Sealife Orlando

“Just thought I would drop you a quick line to say we’ve used the turtle carrier yesterday to get some weights and it worked fantastically! Soooo much easier to lift and carry them and weighing them was pretty straight forward once they were centred in the tray.

The carrier made the move so smooth and easy that we completed both turtles in about 20 minutes!! They weighed 80Kg and 51Kg!"

Graham Hill - Head of Animal Care and Research (The Deep)

The Extra Large Sea Turtle Carrier worked perfectly! And she was very comfortable and remained very calm throughout the lifting and manoeuvring. The carrier allowed great access for the veterinarian to get the blood sample she required and the movable straps were perfect. She certainly is huge and we can testify that it works perfectly for a 140kg Loggerhead turtle!

Louise Overy - Animal Curator @ Dingle Oceanworld, Ireland

We are a small animal practice and use the gloves to handle aggressive cats and sometimes parrots. Our pair of gloves is quite worn out. Sharp cat claws have cut through the outside surface of the gloves, but nobody had been hurt yet because the inner layers have kept our hands safe.

 

Now we would like to order 2 pairs of the gloves. Whilst they are really expensive, I think they are worth it and still cheaper than my vets needing to go to hospital.

Dr. Nicole Lange - Tierärztliche Gemeinschaftspraxis

We love your products here at the aquarium and look forward to many years of continued use. Your ray tray has been immensely helpful in our physical exams of our ray collections! Thank you!

Michelle Coley - Aquarist @ Virginia Aquarium & Marine Science Center

At Ripley’s Aquarium of Canada we are extremely happy with the products we purchased from 1-2-1 Animal Handling and the service we received. The products we have include the ray and turtle stretchers and the rubber nets. 

Our staff loves their durability and craftsmanship. The quality of the products surpasses similar items we have purchased in the past. I would highly recommend their products to anyone in the aquarium industry.

Leah Neal (Director of Husbandry - Ripley’s Aquarium of Canada)

We’ve just used our mini MAID for the first batch introduction of fish to our main tank, worked a treat! It’s easy to assemble and disassemble, and move about in and out of the water.

The mesh is strong enough to add some hiding spots and cope well with the flow. The addition of the Velcro lid means we can suspend it anywhere in the tank. Big thanks to Clem for sorting these modifications out for us!

Sam Rees MSc (Curator - Skegness Aquarium)

If you deal with anything larger than a guppy then the nets from 121 Animal Handling Products are a must. The rubber net and detachable pole make life much easier. No matter if it’s a sting ray, grouper or shark, you can be sure you won’t hurt them during handling. Our aquarists just love this gear. They say 'It’s the Rolls Royce of the nets'. If they say so, it must be the truth!

Marcin Betlejewski - Akwarium Gdyńskie

So this was a Road transport from Jeddah to Riyadh (Saudi Arabia), the world's largest Residential Aquarium - 1,600,000 Liters (1.6 Million). We moved a 2.3m Female Indo-Pacific Nurse Shark (Nebrius ferrugineus) via a 19 Hour Road Transport. This Nurse Shark was reproduced in captivity here in Jeddah, and which we believe are the only captive bred individuals recorded. Your carrier performed well, and we thank you for providing us with this great product!

Lewis Cocks (Issham Aquatics)

The Deep is proud to use 1-2-1 Animal Handling Products as supplier of high quality animal husbandry equipment. Everything is designed specifically for the safety and protection of both animal and user making their products easy to use and eminently fit for purpose. In addition, Clem and Maureen provide a fantastic bespoke service listening to the needs of their clients and working with them to create solutions for unique animal husbandry requirements. Their attention to detail is speed of service make 1-2-1 Animal Handling Products a pleasure to work with.

Katy Duke - Curator at The Deep

We now exclusively use the full range of 1-2-1 products for moving our animals between exhibits. They have proven to be reliable, hard wearing and designed with both the user and animal in mind. Having the shark sling, large and small ray tray means we can move everything from the largest shark to the smaller rays without any trouble.

James Robson - Curator @ Sealife Birmingham

I am happy to report that we used the stretcher today and it was probably the easiest catch we have ever had! We are all extremely impressed with the ease of use, the security and the safety of that Ray Tray! I had a lot of inquiries about the stretcher today, so I am definitely putting in a good word for you guys!"

Shawn Fauth - Aquarist @ National Aquarium, Baltimore

All products have been received in good condition. The small tray was used with a small to medium sized grouper. I really like it: very easy to manipulate, comfortable and safe for animals and people. We also use it to weight the animal and it really worked well. Well done.

Bernardo Nascimento - Aquarium Curator @ Clear Reef International, Fakieh Aquarium, Saudi Arabia

I am not surprised you are having more enquiries about your products as I personally have found they make the task of moving  delicate animals safer and more professional.

Chris Brown - Senior Curator SEA LIFE Displays Developments, Weymouth, UK

We have just in the last couple of weeks used your product to capture and move a group of very large freshwater stingrays. The net worked beautifully! I will be using it again for a medical procedure on a large Pacu in early December.

Lee Jackson - Curator @ Smithsonian’s National Zoo, Washington

I've come accross Venom Defender gloves for the first time at ZLS / London Zoo. The confidence the keepers were able to handle otherwise potentially dangerous animals and the, therefore, so much calmer and less stressed animals sold them to me. I bought a pair to test them in our collection and yes, they feel stiff initially. But after using and washing them for a few weeks (and choosing the right size!) they do become very comfortable to wear.

The gloves allow us to train new keepers on venomous snakes with much more confidence and to handle difficult or potentially dangerous reptiles so much more easily and, mostly, without stressing them out through full constraint. I have introduced the gloves to our mammal department as well, especially for work with otters and tamarins/marmosets. Although I already experienced a fantastic customer service when buying our first pair of gloves it was a pleasure to recently meet Clem and Maureen in person. So many ideas, so much dedication and such good people!

Matt Goetz (Head of Herpetology, Durrell Wildlife Conservation Trust)

The Ray Tray is an amazingly versatile product. Whatever animal you are moving it supports the whole body protecting from internal damage and reducing stress and therefore also reduces excessive movement. When moving stingrays it not only suitable supports the whole body of the ray, but it also considers the health and safety of staff, cushioning the ray in such a way that risk from the sting is reduced. The Ray Tray is also a fantastic piece of equipment for moving larger, heavier animals, enabling us to move adult Pacu and Pangasius with relative ease.

Carey Duckhouse (Displays Curator @ Sealife, Brighton)

We have found that the venom defender gloves offer an unprecedented level of confidence and safety when handling lizards such monitors and Heloderms. Additionally, they provide a safety level unparalleled when working with venomous snakes. We still use hooks and tubes, but feel much safer having these gloves available as well. They do feel a bit stiff initially, but soften up nicely once they have been washed a few times. Many thanks to Clem and Maureen for offering help and guidance and very friendly advice.

Tim Skelton (Curator of Reptiles & Amphibians, Bristol Zoo Gardens, UK)

When I first heard about the Venom Defender gloves I, like most people I think, was a little sceptical. “There’s no way we’ll ever be using those at the zoo” was my initial thought. So it came as a bit of a surprise when I first saw them in use at the King Cobra Sanctuary, in the experienced hands (or on I should say) of Luke Yeomans. Now anyone that has had the pleasure and honour of seeing Luke at work will testify to the grace and respect with which he handles his animals. I am a firm believer that most snakes, venomous or not, handled in this manner repay the respect given to them by being a calm captive and a pleasure to handle. What I saw with the Venom Defender gloves added a new angle to this approach. Sure, most people could use a pair of tongs and apply such force and restraint to the animal to limit its movement, but you will have a much angrier and therefore potentially more dangerous snake in your hands.

So, after some deliberation I got in contact with Clem & Mauren recently and ordered a couple of pairs of gloves. It’s been said before but Clem and Maureen are not only fantastic to deal with but REALLY nice people. There’s not many people that treat you like an old friend the first time you meet them and it’s refreshing to meet such nice people involved with the business. We have only used the gloves thus far with monitors and heloderms, but it’s incredible to see how the animals respond to careful handing as opposed to traditional restraint methods. We’ll never be as hands on with our venomous snakes as Luke say, but the gloves are without doubt a very useful tool. Along with things like tubes (which Snake Professional also supply!) they provide an extra line of defence and reduce stress and injury to all involved.

Dr Ian Stephen (Curator of Herpetology, Zoological Society of London)

From the initial enquiry about stretchers the team were so helpful and quick to respond. The items - a ray tray and small shark carrier arrived on time and in perfect condition. The design is just what we need, robust but easy to manoeuvre. They have meant our animals were moved successfully, safely and easily. Having our logo put on by 1-2-1 also meant we got some PR from the move too. A pleasure to deal with and would buy again.

Lucy Handel (Sealife Manchester)

When I first saw these gloves I was very sceptical. After looking at the way they're manufactured, I was much more convinced but worried about how dextrous they were. I tried them on and was easily able to write perfectly well with a pen. This won me over. We now use a pair here in the zoo for Monacled Cobras, Gaboon Vipers, Western Diamondbacks and Gilas. There's no substitute for proper hooking and handling techniques but these gloves do offer another safety level. Here, we treat them as an airbag and not a seatbelt.

We've also found them very useful for harder to handle non-venomous such as Retics and Yellow Anacondas. They're also very effective against monitor claws! I have not, as yet, had the opportunity to try these in the field, but I feel they will only benefit our research work, making tasks such as scale counts, taking measurements and scale samples even safer. I also can't compliment enough Clem & Maureen’s commitment to their customers. These are genuine reptile people offering a quality product to keepers and professionals.

James Hennessy (Zoo Director, Reptile Village Zoo, Ireland)

I have used the gloves as an extra protection and here are some species and situations when i have used the gloves. When de-worming baby Deathadders and baby king cobras. Moving big eastern green mambas to new enclosures, handling Anacondas,moving "big" dwarf caimans and tubing species as Saw scaled vipers. So far i am very pleased with the gloves and i am finding more and more situations when the gloves are useful. When working with venomous reptiles i do NOT believe that any gloves should be used instead of hooks and tongs, but as an extra protection. If a situation does occur these gloves can probably save your life. I can highly recommend these gloves.

Kristian Eriksson (Reptile curator Universeum Gothenburg Sweden)

The snake proof leg protectors arrived today so we tried them out. The otters were really interested at first and tried chewing a bit on the straps, but it was interest not aggressive. After they started feeding they were very well behaved and relaxed, and afterwards did come back to investigate the protectors again but didn’t try to chew them.

James Robson @ Sealife Birmingham

Hi Clem, We have just in the last couple of weeks used the large Ray Tray to capture and move a group of very large freshwater stingrays. It worked beautifully! I will be using it again for a medical procedure on a large Pacu in the near future.

Lee Jackson @ Smithsonian’s National Zoo

I Recently had the pleasure of doing business with Clem at 1-2-1 Animal handling products after recommendations from Colleagues in the UK, where they supply a lot of our Sealife Centres with very good animal handling products.

I needed an XL Ray tray to move a +250kg Dasyatis brevicaudata, and in no time at all the design was done and this non standard item manufactured in record time. It's being delivered to me this morning, barely a few weeks after commencing discussions. Thus far I am mightily impressed by their service and will undoubtedly use them again.

Gerhard Beukes - Curator @ Sealife Sydney Aquarium

We have been working with the animal handling gloves for a while now and would definitely recommend them as they certainly do the job over and above other gauntlets we have used. As a Gold Standard Cat Friendly Hospital, we are always looking at ways to make sure our feline friends are handled in a gentle and sensitive manner, whilst ensuring our staff are protected.

If a cat is acting aggressively we know these gloves allow the handler to still have dexterity and feeling to handle the cat gently, whilst at the same time fully protecting their hands and arms. The gloves can be machine washed which is essential between patients to limit infection and odours."

Megan Godfrey - Nursing Manager @ Wood Street Veterinary Hospital