Our Contact details

1-2-1 Products Limited, P.O.Box 5699, Alfreton, Derbyshire, DE55 3ZP, United Kingdom
Phone: +44 (0) 7720 295275 | Fax: + 44 700 6081912 | Email: hello@1-2-1.com
Company No. 7269333 | VAT reg. No. 992 5112 11

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  • Our quotations lapse after 30 days (unless otherwise stated).
  • The price quoted excludes delivery (unless otherwise stated).
  • Unless otherwise stated, the price quoted is an illustrative estimate only and the price charged will be our price current at the time of delivery.
  • Rates of tax and duties on the goods will be those applying at the time of delivery.
  • At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
  • In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


For delivery times of your chosen product please contact us. Delivery charges apply on all orders. All delivery times quoted are estimates only.

If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however: 1) You may not cancel if we receive your notice after the goods have been dispatched; and 2) If you cancel the contract, you can have no further claim against us under that contract.

If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

We may deliver the goods in instalments. Each instalment is treated as a separate contract. We may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do.


You can pay by bank transfer or in cleared cheque prior to delivery, unless you have an approved credit account. If you have an approved credit account, payment is due no later than 21 days after the date of our invoice unless otherwise agreed in writing. The Buyer shall not be entitled to withhold or set-off payment for goods delivered or work done for any reason whatsoever.

If you fail to pay us in full on the due date we may suspend or cancel future deliveries, cancel any discount offered to you, charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998: (a) calculated (on a daily basis) from the date of our invoice until payment; (b) before and after any judgment (unless a court orders otherwise); (c) claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and (d) recover the cost of taking legal action to make you pay.

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those at any time without notice. You do not have the right to set off any money you may claim from us against anything you may owe us. While you owe money to us, we have a lien on any of your property in our possession.


We guarantee your satisfaction. We sincerely hope it won't happen, but if you are dissatisfied with the goods that are shipped, please do not hesitate to contact us.

All refunds will be made within 10 business days of the goods being returned to us, but you should note that refunds to some accounts may take a few days longer to reach your account. None of the above affects your statutory rights. All sales are governed by the relevant UK law.


1-2-1 Products Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Please read out full Privacy Policy.


Your rights to return goods are protected under the EU Distance Selling Directive. Damaged / Faulty goods must be reported within 24 hours of receipt and returned within 7 days of receipt. All other goods should be returned within 7 days of receipt.

Goods should be unused and undamaged in their original packaging, with your details enclosed, so we can trace returns to the purchaser. Postage will not be refunded and returns are subject to a 15% handling charge.

If the Goods (or any of them) are returned and are subsequently lost in transit we will only issue credit if it can be conclusively proven that the goods have actually been sent to our office (proof of posting required).